PLATFORM FEATURES

Platform Features

Comprehensive tools for voice automation and analytics

Voice Agent Features

Natural conversation flow with context awareness

Support for 40+ languages and regional accents

Custom voice models that match your brand identity

Real-time sentiment analysis and conversation steering

Seamless handoff to human agents with context

Low-latency responses with 99.9% uptime guarantee

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Advanced Voice AI

EnglishSpanishFrenchGerman+36
Sentiment Analysis
Response Time
Language DetectionReal-time

Call Analytics Dashboard

Real-time speaker diarization and voice recognition

AI-powered transcript analysis with key insights extraction

Interactive call recordings with searchable transcripts

Comprehensive call metrics with custom KPI tracking

Historical performance trends and comparison tools

Exportable reports and CRM platform integrations

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Conversation Analytics

Live
AI

How can I help you today?

Sentiment: Neutral0:05

I'd like to know more about your pricing plans.

Sentiment: Positive0:12

Call Metrics

Agent Talk Time65%
Customer Talk Time32%
Silence3%

Key Insights

Product interest: Enterprise tier
Question about API integration
Follow-up needed on pricing details

Developer Platform

REST API with WebSocket support for real-time events

Voice Agents Web.js for browser-based interactions

LangChain integrations for multi-LLM reasoning

Call Flow Engine for intelligent routing

Advanced webhook system for event processing

SDKs for JavaScript, Python, Ruby, and Go

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pinecall-sdk.js

v2.4.0
pinecall-example.js
1const pinecall = new Pinecall({ apiKey: process.env.API_KEY });
2

3// Create a voice agent
4const agent = await pinecall.agents.create({
5  name: 'Support Assistant',
6  voice: 'alex'
7});
8

9// Make a call
10const call = await pinecall.calls.create({
11  agentId: agent.id,
12  to: customerNumber
13});
JavaScript
Python
TypeScript
Go

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