Choose Your Plan
Pay only for what you use with our flexible credit-based subscription model
Start with a Free Trial
Experience Pinecall's powerful voice AI platform with no commitment. Our free trial includes 500 credits - enough for approximately 30 minutes of calls with full functionality.
Full access to all features for 14 days
Starter
For small businesses exploring voice AI
5 concurrent calls capacity
1 phone number included
Basic voice agent customization
Standard call analytics
Email support
Plus
For growing businesses with regular call needs
10 concurrent calls capacity
2 phone numbers included
Advanced voice agent customization
Standard call analytics
Email support & knowledge base
Professional
For established businesses requiring reliability
15 concurrent calls capacity
3 phone numbers included
Premium voice customization
Enhanced call analytics
Priority email & chat support
Business
For businesses with high call volumes
20 concurrent calls capacity
5 phone numbers included
Premium voice customization
1 custom voice model included
Advanced call analytics
Priority support 24/5
Basic API access
Enterprise
For large organizations requiring tailored solutions
50 concurrent calls capacity
15 phone numbers included
Unlimited voice customization
3 custom voice models included
Advanced analytics & reporting
Dedicated account manager
Complete API access
Custom integrations
Self-Hosted
Complete data sovereignty with on-prem solutions
Unlimited concurrent calls
Unlimited phone numbers
All Enterprise features
Docker container deployment
Full data sovereignty
Local AI processing
Private cloud or on-prem
Dedicated implementation team
Quarterly security updates
API keys required for all services
Service Pricing Structure
| Service | Unit | Credits | Description |
|---|---|---|---|
| Basic Components | |||
| Speech-to-Text (STT) | Per Minute | 4 | Transcription of audio to text including diarization |
| LLM Processing | Per 1K Tokens | 6 | AI-powered content generation and conversation management |
| Text-to-Speech (Play.ht) | Per 1K Characters | 8 | Standard voice synthesis for natural conversations |
| AWS Polly Neural | Per 1K Characters | 7 | Economy option with good quality |
| ElevenLabs | Per 1K Characters | 11 | Premium option with superior quality |
| Platform Services | |||
| Pinecall Platform Fee (Web) | Per Minute | 4 | Pinecall's service fee on top of component costs |
| Pinecall Platform Fee (Phone) | Per Minute | 5 | Pinecall's service fee on top of component costs |
| Telephony (Twilio) | Per Minute | 4 | Phone connectivity service |
| Specialized Services | |||
| Outbound Calls | Per Minute | 28 | Automated outbound calling service |
| Instant Voice Clone | Per Voice | 1500 | One-time fee for voice cloning services |
| Call Analysis | Per Minute | 8 | Advanced analysis including speaker ID and sentiment |
| Dashboard Generation | Per Call | 40 | AI-generated insights and analytics |
Note: Our credit system is designed to give you maximum flexibility. Use credits across any of our services - STT, TTS, and LLM modules can be used independently via API or console. This modular approach lets you optimize spending while ensuring premium quality at a fraction of traditional human agent costs.
Text-to-Speech Engine Options
AWS Polly Neural
7 credits per 1K characters
Good quality voices with lower cost, ideal for applications requiring higher volume with decent quality.
Play.ht
8 credits per 1K characters
Very good quality voices with natural intonation, our default engine offering great balance between quality and cost.
ElevenLabs
11 credits per 1K characters
Premium voices with superior quality and emotional expressiveness, ideal for cases requiring maximum realism.
AWS Polly Neural
Most economical option, good for high-volume applications where moderate voice quality is acceptable.
Play.ht
Our standard offering with an excellent balance of quality and economy. Recommended for most use cases.
ElevenLabs
Premium option with the highest quality voices and emotional expressiveness for maximum realism and impact.
How Credits Work
Credit Balance
Each subscription plan includes a monthly allocation of credits that refresh every billing cycle. Credits are a unified currency that covers all component costs: Speech-to-Text, Text-to-Speech, and LLM processing combined.
Modular Usage
Access each component individually via our API or console. Use STT for transcription, TTS for voice synthesis, or LLMs for content generation—all using the same credit pool. This flexibility lets you use exactly what you need, when you need it.
Server Capacity
Our dedicated infrastructure supports up to 100 concurrent calls with premium quality. Each plan includes concurrent call capacity based on expected usage, with the flexibility to scale up as your needs grow. Higher tier plans include more concurrent call capacity.
Modular AI Components
Use our AI components individually or together to build your perfect voice solution
Speech-to-Text (STT)
4 credits per minute
Advanced audio transcription with powerful features
- Multi-speaker transcription
- Speaker identification
- Sentiment analysis
- Real-time processing
Text-to-Speech (TTS)
8 credits per 1K characters
Premium voice synthesis for natural conversations
- Human-like voice quality
- Multiple voice options
- Voice customization
- Natural intonation & pacing
LLM Processing
6 credits per 1K tokens
Advanced AI language model for intelligent conversations
- Context-aware responses
- Custom knowledge base
- Workflow automation
- Multi-turn conversations
Choose Your Voice Engine
AWS Polly Neural
Most economical option, good for high-volume applications where moderate voice quality is acceptable.
Play.ht
Our standard offering with an excellent balance of quality and economy. Recommended for most use cases.
ElevenLabs
Premium option with the highest quality voices and emotional expressiveness for maximum realism and impact.
Cost Comparison
See how our AI-powered solution compares to traditional human agent costs
| Call Volume | Hours | Human Agent | AI (AWS Polly) | AI (Play.ht) | AI (ElevenLabs) | Savings vs Human |
|---|---|---|---|---|---|---|
| 600 calls | 42 hours | €0.52/min €310 total | €0.12/min Starter Plan | €0.13/min Starter Plan | €0.16/min Starter Plan | 69-77% |
| 1,000 calls | 70 hours | €0.48/min €475 total | €0.08/min Professional Plan | €0.08/min Professional Plan | €0.10/min Professional Plan | 79-83% |
| 2,500 calls | 175 hours | €0.45/min €1,125 total | €0.07/min Business Plan | €0.08/min Business Plan | €0.10/min Business Plan | 78-84% |
| 5,000 calls | 350 hours | €0.43/min €2,200 total | €0.07/min Enterprise Plan | €0.07/min Enterprise Plan | €0.09/min Enterprise Plan | 79-84% |
Note: Traditional human agent costs are based on industry averages for Spanish market rates at approximately €7-8/hour. Pinecall offers significant cost savings while providing consistent 24/7 availability with no training costs, sick leave, or turnover issues. Choose from different TTS engines based on your quality needs - AWS Polly (economical), Play.ht (balanced), or ElevenLabs (premium quality) - all while maintaining substantial cost advantages over human agents.
Need a Custom Solution?
For organizations with unique requirements, high call volumes, or special compliance needs, we offer custom pricing and tailored solutions. Our team will work with you to design the perfect Voice AI setup.
Usually responds within 24 hours
Consulting & Development
Need help with custom implementation or integration? Our team of experts is ready to assist.
Implementation Package
$5,000
One-time setup fee
- 40 hours of implementation support
- System configuration & setup
- Custom voice agent training
- Integration with one existing system
LangChain Development
$80
Per hour
- Custom LangChain development
- Advanced voice agent workflows
- Integration with existing systems
- Expert senior developers & architects
Enterprise Solutions
Custom
Contact for pricing
- End-to-end project implementation
- Complex system integrations
- Dedicated development team
- Long-term support & maintenance
Common Questions
What happens if I run out of credits?
If you exhaust your monthly credits, you can purchase additional credit packs at any time. Your services will continue to function without interruption.
Can I upgrade my plan mid-month?
Yes, you can upgrade your plan at any time. When upgrading, you'll be charged the prorated difference and immediately receive the additional credits and concurrent call capacity.
Do credits expire?
Yes, unused credits expire at the end of each billing cycle for all plans. We recommend choosing a plan that closely matches your expected monthly usage.
Can I use individual components separately?
Yes, you can use Speech-to-Text, Text-to-Speech, and LLM processing modules independently or together via our API or console. This modular design gives you complete flexibility to build exactly what you need.
What infrastructure powers your platform?
We run our platform on high-performance servers optimized for AI workloads ($360/month for 100 concurrent calls capacity), with dedicated resources for voice processing, analysis, and conversations. Our infrastructure is designed to scale with your needs while maintaining optimal performance.
Is there a free trial available?
Yes, we offer a 14-day free trial with 500 credits so you can experience our platform before committing to a subscription. No credit card required to start your trial.